- All orders received are subject to payment authorization prior to processing. Only authorized orders will be processed.
- Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use POSLAJU as our standard delivery courier. Delivery usually takes between 3 to 7 business days for West Malaysia and 10 to 14 business days for East Malaysia.
- How much will I pay for shipping and delivery?The shipping and delivery charges will be displayed in your final order summary, before you proceed to the step of payment issue.
- When will I receive my order?
Once you placed an order, you will receive an Order Confirmation email acknowledging receipt of your order. Once your payment and shipping details have been verified, you will then receive an email from us indicating that your order is being processed. The email will provide you with more information regarding the expected delivery schedule.
- Can I choose the exact time of delivery?
Unfortunately, it is not possible to choose the exact time of delivery as all delivery will be handled by our courier service partners.
- Do you deliver everywhere in Malaysia?
Dermeden products offered by Germax can be delivered within Malaysia provided the location is reachable within our courier service delivery coverage.
- Do you deliver outside of Malaysia?
Currently, we only deliver within Malaysia. We will consider expending out of Malaysia in the near future.
- Do you deliver to my office address?
Yes. Please provide your office address as the delivery address during the check-out process. Remember to indicate the company name in the address, otherwise our delivery partners may not be able to access the premise. Kindly take note that once your order is placed, you cannot change the delivery address.
We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.